Frequently Asked Questions

We are available Monday to Friday from 9am to 6pm, and Saturday from 12pm to 3pm.

We accept cash, credit cards (Visa, Mastercard, American Express), and mobile payments (Venmo).

Yes, our goal is to ensure that your experience is enjoyable and seamless from the moment you place your order until it arrives in your home. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If you would like to bypass shipping we also offer a free curbside pickup. This option will be listed during checkout. 

Preparing for Delivery

• It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. 
• It is your responsibility to verify that the room of your choice is suitable for your furniture and cleared of existing furniture as our delivery team is not permitted to move or dispose of existing furniture or other items.

Scheduling Delivery

• In Stock: You will be contacted to schedule your delivery appointment within 14 business days of purchase (15-20 business days for National Delivery).
• Deferred Delivery: Delivery will occur once all of the items become available and ready to ship. You will be contacted once your items arrive at our warehouse.

Delivery Day

• An individual 18 years or older, must be home to accept delivery and inspect your order.
• Furniture items will be carefully unpacked and assembled and the packing materials removed. 
• Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items.

What to expect with Small Parcel Delivery

Once your order has been finalized and processed, you will be notified with delivery information via UPS. Our order processing will vary based on company-observed holidays, demand and product availability. Some items may ship separately. We do not currently process orders on Saturday or Sunday.